our rideshare study
the passenger experience
Because of our ongoing work in new technologies and solutions to elevate the passenger experience in the sky, we couldn’t help but take a look at a perspective that is often overlooked in vehicles- the perspective of the passenger. So we hopped in back and took a look at some of the most important aspects, from leg room to power to access.
of 16 to 24 year olds actively use Uber in the U.S.
trips have been taken with Uber worldwide (as of 4th quarter 2019).
US dollars is the total revenue for Uber and Lyft combined in 2018.
Hyundai Elantra (extremely small)
Ford Fusion Hybrid
Hyundai Kona (EV)
Toyota TRD Avalon (power)
Toyota Corolla Hybrid
In this group of vehicles, only the Toyota Prius & Avalon had power in the back seat. Space in the backseat certainly varied from car to car; not nearly enough attention is given to back seat amenities as the popularity of rideshare companies surges.
Edmunds.com ranked its favorite vehicles for rideshare,
with the top 3 being:
FORD fusion hybrid
honda accord hybrid
rider experience assessment
rider's view and access
The car had the head room, but no ports and my knees were digging right into the frame of the seat. ouch!
Little leg and head room & no power ports in the back.
This car was designed for those to be driven not just drive. These are back seat controls.
More space than the Honda Insight. No power ports in the back.
Little leg and head room.
No power ports in the back.
buick encore gx
Surprisingly not a lot of room in this SUV.
Interesting to have a wall out along with USB.
Suvs are so much easier to get in to. Plenty of head and leg room. 2 usb ports & individual headed seat controls.
Little leg and head room; 2 ports in the rear. Strange that they have a cover, seems like something that will break easily or add stress to a charging cable.
The most common Uber vehicle has some room in the back and 2 easy to access USB ports. Not bad.
The faux wood detail on the door looked nice.
There was good room and 2 available usb ports. Strange it was not constant across all VW.
SUVs do have the space and power options in the back.
Little leg and head room. No power ports in the back. Very interesting that this is not a standard across all Subaru vehicles.
favorite thing about Uber according to US Uber users:
Family car or rideshare, most back seats seem to have the least focus in a vehicle’s design.
Minimal head room and limited to no access to charging ports seem to be the norm.
Why? Will we start to see this change?